The Government of New South Wales takes inclusiveness into account when Service NSW ponders the Metaverse Twin


Image: Victor Dominero

Victor Dominero, Minister of Customer Service, Government of New South Wales, recognizes the importance of including it as it continues to make more services available online. He also admitted that it wasn’t always taken into account by the state government.

“What is that inclusion? To be honest, I haven’t really taken my eyes off for the last couple of years, but in the midst of a pandemic, for example, I realized that my mother had a son. Who is the minister of digital, but knows nothing about digital … so her journey must be part of our collective journey, “he told the audience at the Future.NSW event on Monday. Told.

During the COVID-19 pandemic, the Government of New South Wales introduced a QR code check-in system. Almost a year later, the COVID-19 QR Code Check-in Card was introduced, claiming to be an alternative check-in method for customers who do not have a smartphone or are concerned about using the ServiceNSW online form.

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Currently, the inclusions that Dominero described as “absolutely non-negotiable” are being considered when the state government builds a digital senior card with the Service NSW app. Elderly people can choose to get a digital card from the app, but they can continue to use their existing physical card.

“Why should we quit when there are 1.8 million seniors? They should be in the middle first … we have already begun that journey. Older people can download the seniors card. , We really want to make it a great experience for them. “He said a more user-friendly version will be available in the middle to the second half of the year.

Other important projects in the state government pipeline include digitizing children’s personal health records or blue books, and making them accessible via the NSW Health app.

According to the state government, the digital book not only warns parents about their child’s immunity and health care, but also provides bespoke nutritional advice, hygiene and safety information, and access to emergency and postnatal support services.

Dominello will also be alerted to enrolling the child in school via the Service NSW app via a digital assistant when the child is in school age, auto-filling all required details, meeting with teachers and classrooms. It is assumed that the tour will take place in effect.

“How do you improve these services that are already in production to take into account the Metaverse? What does the service NSW in the Metaverse look like? How do you prepare today, so tomorrow? I’m ready, “says Dominero.

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Dominero added that the government is building features that allow citizens to digitize and verify educational certificates such as first aid and high school certificates. It will be up and running by the end of the year before plans to build an ecosystem.

“Then, when we reach that point, it’s the first time we have a direct pipeline between supply and demand,” Dominero said.

In addition, the state government wants to make it easier for people with mobility problems to find parking.

“If you have a disability or movement disorder, do you think you can always find good luck by searching for elusive car spots like George Costanza? You can see where you are in real time. For those who already have enough challenges, it will take a lot of time and pain during the journey, “says Dominero.

Details of the parking service will be announced within a few weeks, Dominero said.

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