Causes of crash issues introduced in Windows 11 New reports identified in recent updates suggest.
according to Cyber security At Sophos, the “blue screen of death (BSOD)” issue that occurred after installing Windows 11 KB5013943 is related to driver selection. Antivirus application.
Initially, the company Blog post We’re emphasizing two temporary workarounds, but at least for Sophos customers, we’ve published a full-fledged fix to completely resolve the issue.
Windows 11 death blue screen
The latest Windows 11 BSOD issue occurred on May 10 with the release of the automatic KB5013943 security update aimed at fixing many bugs and vulnerabilities in the platform.
However, as an unwanted side effect, the update causes the operating system to crash and certain apps refuse to launch. Sophos even suggested that an update to Windows 11 could make the device unbootable.
Some users have stated that the infamous blue screen only appears for a second or two and the error code cannot be read, while others have encountered codes such as “APC_INDEX_MISMATCH”.
With other anti-virus users Malware removal Software may continue to suffer from problems until Microsoft deploys patchSophos customers may find that the issue has been resolved.
As explained in the blog post, once automatic updates are enabled, users should get a restart prompt in Sophos Home, but by going to C: \ Windows \ System32 \ drivers and right-clicking on hmpalert , You can check if the update is installed. sys.[詳細]Of tabs[プロパティ]In the window, the product version is displayed as 220.127.116.11.
Unfortunately, the issue caused by KB5013943 is the latest in a series of issues that Windows 11 users encounter after installing the update published by Microsoft.
For example, only last week, the company was forced to advise not to install another update (KB5012643). This prevents users from launching various applications such as: collaboration When Video conference service Microsoft Teams..